Stakeholder Management
Structured identification and ongoing management of the people and organisations who can materially affect a program's success.
What’s included
- Stakeholder identification, mapping, and influence assessment.
- Stakeholder engagement strategy and communication plan.
- Regular stakeholder reporting and update management.
- Issue and concern tracking and escalation management.
- Funder, authority, and regulatory body engagement.
- End-user and community engagement coordination.
Complex programs rarely have a single decision-maker; they typically involve a wide range of stakeholders — clients, funders, regulatory authorities, end users, and sometimes the wider public — each with their own interests, concerns, and influence over the program's success. Stakeholder management is the deliberate, structured practice of identifying these stakeholders, understanding their interests, and managing communication and engagement with them throughout the program's life.
Done well, this isn't simply about managing expectations reactively — it's about building genuine alignment between a program's objectives and the interests of the people and organisations who can materially affect its success, reducing the risk that stakeholder friction becomes a source of delay or conflict later in the program.
Other parts of Program Management
